Our Respray Policy
Several factors can cause problems which are beyond the ability of your technician to control. If you are one of the 10% who need a respray you may wonder why we charge extra for that service.
1. BUG FACTOR: Although your technician studies pest books, reads the trade journals, attends continuing education events and sees these pests on a weekly basis, he does not know what an individual pest (like an ant) will do. We know how the pests are supposed to behave, but the pests don’t know how we think they should behave. Even technicians with 25 years of experience and lots of training may not find the hiding places of all the pests in your home.
Then again, sometimes the infestation is so overwhelming that several treatments may be required (this is often true for cockroaches and bedbugs).
2. WEATHER FACTOR: Sometimes weather greatly affects the efficacy of the pesticides used on the outside of your home. We attempt to use pesticides which will resist rain and sunshine, but a week of rainy weather will almost always lead to a high number of return visits.
3. COST FACTOR: Obviously every time our trucks travel we incur costs. The fee we charge for a respray usually does not cover all our costs. Long ago we did not charge a return fee and we found that many people were calling us back merely because it was “free.” So the fee (even though it doesn’t cover our costs) does prevent wasted trips. Our prices are kept low because only those who need us are scheduled for a respray.
4. HUMAN FACTOR: Unfortunately, sometimes customers cause the re-introduction of pests to a treated structure. Sometimes our pesticides are washed off or painted over. Sometimes “friends” who have roaches or bedbugs stop in for visits and leave “guests”. Sometimes people do not follow the instructions the technician leaves with them. You name it, some people do it.
5. LEGAL FACTOR: Sometimes we are prevented from the efficient control of the pests because it would be unsafe or illegal to use pesticides in a manner which would best control them. We always follow the law and attempt to use pesticides in the safest manner possible. That being said, we have many years of experience and will do everything we can to solve your pest problem on the first trip.
We have found that we can control fleas in 30 days or less in about 95% of the cases. Yet we are called back to do follow-up treatments for fleas 15% of the time because some customers want early follow-ups before the 30 days are completed. We know it is difficult to put up with a flea infestation for a whole month, but it is seldom that an extra treatment will speed the process. We want our customers to be satisfied but we ask you to be patient.
Sometimes there are reasons the fleas are not quickly diminishing. Here are the 5 most common reasons:
1. The house is vacant and there is not constant human or pet activity to encourage the fleas to move through the pesticides. (Please see this page for more information.)
2. The pet died or was given away before the treatment and the pets are no longer there to travel through the areas where the fleas are most prevalent.
3. The customer is not following the instructions to continue to vacuum the house on a regular basis or has not thrown out the vacuum bag.
4. The customer has washed the hard-surface floors before the recommended two weeks is up.
5. The customer is walking the pet through flea-infested areas or is allowing their pet to roam the neighborhood and is re-introducing fresh fleas.
There is an early respray fee in place during this 30-day period if this usually unnecessary additional treatment is requested.